At NetworkCity, we are committed to providing exceptional support to all our members. Our support policy outlines the standards and procedures we follow to address any inquiries, concerns, or issues promptly and effectively.

1. Accessibility:

Our support team is available to assist you via multiple channels, including email, phone, and through the contact form on our contact page.

Support services are accessible during our business hours, which are 8AM to 10PM CST.

2. Response Time:

We strive to respond to all inquiries within 48 hours, during our regular business hours.

Urgent inquiries or technical issues will be prioritized for immediate attention and resolution.

3. Quality Assurance:

Our support team is comprised of knowledgeable and experienced professionals dedicated to providing accurate and helpful assistance.

We continuously monitor and evaluate the quality of our support services to ensure that members receive timely and satisfactory resolutions to their inquiries.

4. Resolution Process:

Upon receiving your inquiry or support request, our team will promptly investigate and work to resolve the issue to your satisfaction.

We may request additional information or clarification from you to better understand and address your concerns.

Once the issue is resolved, we will follow up to ensure that you are satisfied with the outcome and to gather feedback on your support experience.

5. Feedback and Improvement:

We welcome and encourage feedback from our members regarding their support experiences.

Your feedback helps us identify areas for improvement and ensures that we continue to provide high-quality support services.

6. Confidentiality:

All support inquiries and communications will be treated with the utmost confidentiality and privacy.

We will not share your personal information or support history with any third parties without your explicit consent, except as required by law.

7. Compliance:

Our support policies and practices adhere to relevant laws, regulations, and industry standards to ensure compliance and protect the rights and privacy of our members.

If you require assistance or have any questions, please don't hesitate to contact our support team by using the form on our contact page or Email entertainersforchrist@gmail.com. We are here to help you make the most of your NetworkCity experience.